WE ARE HERE FOR HELP!

ORDER ISSUES

How do I get a tracking number for my order?

After receiving payment, it will take us 1-2 business days to process your purchase.

Once we have shipped it out, we'll send you an email notification of your order status. Click the “View your order” button in the email you received and you’ll be redirected to a page where the latest order status and your tracking number should be shown.

How do I track my order and when should it arrive?

After you get your tracking number with the above stated method, you can go to www.17track.net to track your order. Normally, delivery takes 15 working days, but during a peak shipping period, like holiday seasons, deliveries would be delayed. Please kindly understand.

What should I do if I don’t receive my order? 

If this happens, you should report to us. We will check the delivery info and rearrange a shipment if the package is lost. Please be patient, because we assure that the product you ordered would be delivered nice and safe.

PRODUCT AND STOCK

My Tank leaks, how do I fix it?

If this happens, you should report to us. We will check the delivery info and rearrange a shipment if the package is lost. Please be patient, because we assure that the product you ordered would be delivered nice and safe.

RETURNS AND EXCHANGES

How do I request a warranty?

Thank you for purchasing Wotofo products. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How?
2. Please provide the security code of the product.

3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

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NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Email: support@Wotofo.com

How do I request a refund or make a return?

1. Any used accessories may not be refunded or returned.

2. Normally, we ship your orders within 12 hours from receiving the payment of the orders, so at any time before your order is shipped and you want a cancellation of your order, we will refund all the money, excluding the transaction fees caused.

3. In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to Wotofo, then we will refund you your money deducting all the transaction fees, shipping costs or any other fees caused during the process.

4. If there is any fault caused by Wotofo, we will give a full refund.

5. Our default shipping method is E-POST, which is common to take 15-20 working days for delivery. Please consider this factor as you order. During the said 20-day delivery time, under normal condition, the package is seen as in standard shipment, not lost or errored. Please understand.

We will optimize our shipping to provide a faster delivery later!

STILL HAVE ANY QUESTIONS?

+ 86 0755 2961 5557

support@wotofo.com

ORDER ISSUES

Where does M order ship from?

Most USA orders will be shipped from our UAS warehouse, located in California, USA (some products having no stock on USA warehouse will be shipped out from China)

International orders will be shipped from China

When will my order be shipped?

We strive to ship orders out as quickly as possible according to purchasing priorities:

Orders placed on weekdays (from Monday to Friday) will be processed within 24 hours

Orders placed on weekend ( Saturday and Sunday) will be processed on Monday.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

Order Tracking

Your shipping info would be deferred online for 2~3 working days from despatch

Once we have shipped it out, we'll send you an email notification of your order status. Click the “View your order” button in the email you received and you’ll be redirected to a page where the latest order status and your tracking number should be shown.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Shipping delivery confirmation does not update until the package has reached a sorting facility, transite locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

How long will my order take to arrive?

Depending on which shipping option you chose, the estimated delivery times for our shipping options are as follows:

USPS: 2-7 business days from despatch ( shipped from USA warehouse )

E-POST: 15-20 business days from despatch ( shipped from China )

DHL / FEDEX: 2-7 business days from despatch ( shipped from China )

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

Note: If your country does not show at checkout, we are unable to accept payment from or ship to your country so far

Lost & Undelivered Packages

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Under some special circumstance, we will resend your order if your shipping info has no updates after 60 calendar days from the payment. Please understand these errors are out of our control.

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery.

ORDER AT YOUR OWN RISK!

All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.

All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 

PRODUCT AND STOCK

My Tank leaks, how do I fix it?

  • Do not overfill the device.
  • Check if the sealing ring is broken. If so, change to another sealing ring if you have another one.
  • If you open the top filling cap without closing the bottom air inflow holes, you may cause a juice leakage. So please close the bottom air inflow holes before you open the top cap and refill, then put back the top cap and turn the tank upside down for 10 seconds. Now open the air inflow holes and you are good to go!

RETURNS AND EXCHANGES

How do I request a warranty?

Thank you for purchasing Wotofo products. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How?
2. Please provide the security code of the product.

3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

Text


NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Email: support@Wotofo.com

How do I request a refund or make a return?

1. Any used accessories may not be refunded or returned.

2. Normally, we ship your orders within 12 hours from receiving the payment of the orders, so at any time before your order is shipped and you want a cancellation of your order, we will refund all the money, excluding the transaction fees caused.

3. In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to Wotofo, then we will refund you your money deducting all the transaction fees, shipping costs or any other fees caused during the process.

4. If there is any fault caused by Wotofo, we will give a full refund.

 

How are replacement parts shipped?

1. All replacement shipments and warranty shipments are shipped from China

2.All replacement shipments and warranty shipments are shipped using E-post as a default

Have more questions or concerns? Please contract us

3.Please kindly know that the delivery of E-POST will take about 45-60 days. If you want a faster shipping, you need to pay for the extra shipping fee of DHL/Fedex.

STILL HAVE ANY QUESTIONS?

+ 86 0755 2961 5557

support@wotofo.com

info@wotofo.com